Privacy Policy

Your privacy is important to us. This policy describes how Palacehighlandsnest gathers, uses and protects personal data belonging to guests and visitors to this website.

Last updated: 2026-07-13 · In effect immediately.

1. Who we are

Palacehighlandsnest ("we", "us", "our") runs the website at https://palacehighlandsnest.online/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy-related questions please write to [email protected].

2. Information we collect

We gather the following categories of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send through our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is handled solely to deliver and improve our services, including:

• To fulfil reservations, process payments and deliver the services you have booked.
• To correspond with you regarding your stay, issue confirmations and answer enquiries.
• To meet legal obligations (tax records, anti-money-laundering, gaming licence requirements).
• To enhance our website and services using aggregated, privacy-conscious analytics.
• To deliver marketing communications where you have given explicit consent; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on the following legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in running a safe and well-functioning website.

5. Sharing of personal data

We never sell personal data. It is shared only with: trusted service providers working on our behalf (payment processors, booking systems, IT hosting) under written agreements; public authorities when required by law; and successors following a corporate reorganisation.

6. Cookies

This website relies on strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. You may withdraw consent at any time by clearing browser storage for this site.

7. Data retention

Reservation and accounting records are retained for the period mandated by tax and gaming-licence law (typically 10 years). Marketing data is stored only while your consent remains active. Server logs are removed within 30 days.

8. Your rights

Subject to applicable law, you may access, correct, erase, restrict or object to processing of your personal data, and request data portability. To exercise any of these rights please contact [email protected]. You also have the right to lodge a complaint with your local data protection authority.

9. International transfers

When personal data is transferred outside the European Economic Area, we maintain adequate protection through Standard Contractual Clauses or equivalent safeguards.

10. Children

This website is meant for adults aged 18 and over. We do not knowingly gather personal data from children under 16. If you believe such data was submitted, please contact us and we will remove it.

11. Changes to this policy

We may revise this policy from time to time. The "Last updated" date at the top of this page indicates the current version. Material changes will be communicated through this website.